TERMS AND CONDITIONS
Welcome to the JAK Silks website terms and conditions for use.
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team.
Conditions – means these terms and conditions
Product – means a product displayed for sale on the Website
Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
Users – means the users of the Website collectively
Personal Information – means the details provided by you on registration
We/us – means JAK Silks
Website/site – means the website located at www.jaksilks.co.uk or any subsequent URL which may replace it
United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
You – means a user of this Website
Goods – means any of the goods we offer for sale on our website or, if the context requires, goods we sell to you
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, video, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of JAK Silks.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.
You may not use our name or logos or any other content on any website of yours or that of any other person.
All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Governing law and jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your country of residence. In the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.
OUR CONTRACT WITH YOU
This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
Each party acknowledges that, in entering into this agreement, s/he does not rely on any representation, warranty, information or document or other term not forming part of this agreement.
If you use our website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
Because we rely on our suppliers, we do not guarantee that goods advertised on our website are available. We may change these terms from time to time. The terms that apply to you are those posted here on our website on the day you order goods.
The price of goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those goods.
We may change these terms and conditions from time to time. The terms that apply to you are those posted here on our website on the day you order goods.
If in future, you buy goods from us under any arrangement which does not involve your payment via our website; these terms still apply so far as they can be applied.
You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
- your failure to comply with the law of any country;
- your breach of this agreement;
- any act, neglect or default by any agent, employee, licensee or customer of yours;
- a contractual claim arising from your use of the goods;
- a breach of the intellectual property rights of any person.
The following is a broad description of the way JAK Silks processes personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received or contact JAK Silks to ask about your personal circumstances.
Reasons/purposes for processing information
We process personal information to enable us to buy, sell, promote and advertise our products and services; maintain our own accounts and records; support and manage our employees.
Type/classes of information processed
We process information relevant to the above reasons/purposes. This may include:
• personal details
• financial details
• goods and services
Who the information is processed about
We process personal information about:
• service providers
• enquirers, complainants
Who the information may be shared with
We sometimes need to share the personal information we process with the individual themself. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA).
Sometimes, with your consent, we will process your personal data to provide you with information via email about our work or our activities that you have requested or are expecting.
Other occasions, we may process personal data when we need to do this to fulfil a contract (for example, if you have purchased something from our website).
How we obtain your details
We collect your personal information in a number of ways:
• When you provide it to us directly
• When we collect it as you use our website
Retaining your information
We hold your information only as long as necessary for each purpose we use it. This could be because we need to provide you with the goods you have requested, for example.
Please remember, you can opt out of email at any time by contacting us at firstname.lastname@example.org where we can opt you out of receiving information from us. If you have any concerns or queries regarding your personal data, we would be happy to help and assist you. Please do not hesitate to contact us on email@example.com or call us on 07826 214196.
If you have any concerns or queries regarding your personal data, we would be happy to help and assist you. Please do not hesitate to contact us on firstname.lastname@example.org or call us on 07826 214196.
We have made every effort to display as accurately as possible the colours of our products but the definition will depend on a number of factors including, but not limited to, your computer display settings. All sizes, colours and measurements are approximate.
All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.
ACCEPTANCE OF ORDERS
Your order is an offer to buy from us. Nothing said or done by us is an acceptance of an order until we confirm acceptance in writing, referring to the order.
We reserve the right to refuse an order should we be unable to agree arrangements, price, delivery schedule and conditions.
Non-acceptance of an order may, for example, result from one of the following:
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
· The product you ordered being unavailable from stock;
· Our inability to obtain authorisation for your payment;
· The identification of a pricing or product description error
· You live in a country we do not serve
· You’re not meeting the eligibility to order criteria set out in the main Terms & Conditions.
All prices appearing on this website are correct at the time of entering the information on to the website. The price of goods may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those goods.
The price of the goods does not include the delivery charge which will be charged at the rates applicable on the day you place your order and will be displayed on our website before we ask you to pay. The total cost of the order is the price of the products ordered plus the appropriate delivery charge. Full payment must be received before any goods are dispatched. All goods remain the property of JAK Silks until full payment has been received.
We shall be entitled by notifying you to cancel any contract in whole or in part to the extent that it for the purchase of a product the price of which was, in error, stated incorrectly on the website. The cancellation should be limited to the extent of this product.
Payments are processed by PayPal, a trusted leader in online payments which allows you to shop safely without sharing your financial details. Don't worry, if you don't have (or want) a PayPal account; you can do a one-off payment from your bank account or by debit or credit card from within the PayPal site.
There is no surcharge for using your credit card to make purchases.
Please see www.paypal.com for information on PayPal payments.
DISPATCH AND DELIVERY
Orders received before 12.00 noon Monday – Friday (excluding Christmas Day, Boxing Day, New Year’s Day and all Bank Holidays) will be dispatched within five working days provided the product ordered is in stock. We try to ensure that all products displayed are readily available, although JAK Silks cannot guarantee online availability because we rely on our suppliers.
We will send you an email message to tell you when we have dispatched your order.
The charge for UK delivery is £3.50. Delivery is free on orders over the value of £55 with a delivery address in the UK.
Orders with a UK destination will be delivered using Royal Mail Signed For 1st Class. A signature will be required upon delivery. This Royal Mail service aims to deliver your parcel the next working day after it has been posted but this is not guaranteed.
We deliver to most destinations worldwide. If you require delivery outside the UK the delivery cost depends on the destination country. Please contact us if you require further information.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
If you are a customer outside the United Kingdom, you are responsible for importing goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country. You will be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
Late and Lost Deliveries
Any order discrepancies relating to missing/lost goods must be reported to us in writing via our contact form at least seven working days after the time your order was dispatched.
We cannot replace lost goods until 15 working days after the date of dispatch (25 working days for international goods) - this is when Royal Mail classes goods as being lost.
Sometimes, when goods are delivered to places of work, they are tracked as being delivered but the customer has not received them. If this happens, it is possible your goods might have been delivered to a post room or to a colleague within your company and someone else will have signed for it. In such cases, you can request a proof of delivery certificate from the Royal Mail website www.royalmail.com by filling in a signature request form.
Please note that we do not refund or replace goods that are tracked as being delivered. For this reason, we always recommend that you arrange for goods to be delivered to a secure address.
RETURNS AND REFUNDS
We hope you will be delighted with any product purchased from our website, but if you are not completely satisfied with your purchase we guarantee to refund or exchange it when you return it to us in an unused, undamaged condition and in the original packaging. Refunds will be credited back to your original method of payment.
Your return should be received by us within 14 days from the day on which you received the goods. A full refund, excluding delivery costs, will be processed within 14 days of us receiving the returned goods. We will notify you of your refund via email once processed.
If you are returning goods to us for an exchange or a refund (other than for defective products or products delivered incorrectly by us) this will be at your own expense, i.e. you will be responsible for the cost of re-packing and returning the goods. The products are your responsibility until they reach us. For your own protection, we would advise you to obtain proof of postage when you return products.
JAK Silks is unable to accept any responsibility for goods that fail to reach us when proof of postage has not been obtained by the customer, and in this instance no refund will be issued, and it is the customer's sole responsibility to file a claim with Royal Mail or other shipping agency for the missing goods.
If the goods you return are damaged in any way, we shall be entitled to deduct the cost from your refund.
Your original delivery costs will not be refunded unless the product you received from us was sent in error or is faulty.
Returns received outside the 14 day time frame are accepted at the discretion of JAK Silks and can only be exchanged providing the goods have been returned unused.
Cancellation of an order
In addition to our Returns Policy, you have the right to cancel your order at any time before you receive the goods you ordered. Please do so by completing our contact form.
If these goods have already been dispatched when you contact us, you may return them within 14 days of receipt of delivery to receive a full refund excluding the cost of delivery.
All complaints received will be taken seriously.
Any complaints by a third party or anonymous individuals will not be considered.
We will not investigate a complaint which has been initiated after 14 days of the incident in question.
All complaints should be addressed informally in the first instance to JAK Silks via email@example.com where one partner will consider the situation with the aim to resolve it.
If this is unsuccessful, then a formal complaint in writing should be addressed to JAK Silks, The Old Stables, Snitterby, Gainsborough, Lincolnshire, DN21 4TP where further investigation by another partner will occur.
An acknowledgement will be received within 5 working days of the complaint. We normally require up to 15 days to gather evidence and respond to any complaint. If, because the nature of the investigation requires it, the timescale needs to be extended, the relevant partner will write to the complainant informing them of the reason for the delay and to propose a new deadline.
The response will outline if the complaint is justified, partially justified or not justified along with any remedies required arising from the findings.
Due to the nature of the business, an appeal stage can be addressed via the third and final partner and their decision is final.
Any queries regarding marketing and the General Data Protection Regulation, if not satisfied by this procedure, can be escalated to the Information Commissioner’s Office – www.ico.org.uk
Please send all returns to:
The Old Stables
Our friendly and helpful Customer Service team are here to help with any queries you might have. Email us at firstname.lastname@example.org or call us on 07961 005517/8. If we are unable to answer your call immediately, please leave a contact number so we can call you back.
Last updated 20.06.18